Privacy Policy

Ride and Shine Equine Laundry ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rideandshinerugs.co.uk (the “Site”), use our services, or otherwise engage with us.

By using our Site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information

• Name
• Email address
• Phone number
• Mailing address (for pick-up/drop-off services)
• Billing information (if applicable)
• Any other information you voluntarily provide through contact forms, order forms, or email.
   

b. Non-Personal Information

• Browser type and version 
• IP address 
• Referring website
• Pages visited on our Site
• Date and time of visit
• Device type and operating system
   

This data helps us improve our website and services.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our laundry services
• Respond to inquiries or customer service requests
• Schedule pickups and deliveries
• Process payments and send invoices
• Send service updates or promotional materials (you can opt out)
• Improve our website and customer experience
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party providers who help us operate our business (such as payment processors or delivery services), but only to the extent necessary to perform those services.

We may also disclose your information:

• If required by law, court order, or legal process
• To protect our rights, property, or safety, or that of others

4. Cookies and Tracking Technologies

We may use cookies or similar tracking technologies to enhance your experience on our Site. Cookies help us understand user behavior and improve website functionality.

You can disable cookies in your browser settings, but this may affect your ability to use some features of our Site.

5. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

 6. Your Choices

You have the right to:

• Access, update, or correct your personal information
• Request deletion of your data
• Opt out of receiving promotional emails at any time by clicking the “unsubscribe” link or contacting us directly

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. We encourage you to read their privacy policies before providing them with your information.

8. Children's Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our Site after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Ride and Shine Equine Laundry
Email: rideandshinerugs@gmail.com